play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 3788782725
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to authenticate your login. Once verified, you can access the app without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, first ensure your internet connection is stable and strong. Wait for a good signal and then click on "send OTP" again, allowing sufficient time for the code to be sent. If the OTP doesn't arrive, try contacting the app's support team via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If your number has changed, please email your updated KYC (Know Your Customer) details to our customer support system for assistance with account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will ensure you have the updated app with any bug fixes or new features. Once installed, you should be able to log in and start playing without any issues.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawals are only possible for money earned from gaming, not bonuses. The earned gaming money can be withdrawn after meeting this minimum threshold.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within the app. This includes linking your Aadhar card, UPI, and bank details. Saving these details will facilitate a smoother experience moving forward.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, but this range can extend to 30 minutes. However, in some cases, payment delays may occur, requiring users to wait up to 24 hours. This delay is an exception to the otherwise efficient process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while playing with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To check on your withdrawal request, go to the settings section and review your transaction history. If your request is failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.
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